Shipping policy

Shipping Policy

At SOLARA ORO, we carefully prepare and package every order to ensure your jewelry and lifestyle products arrive safely.

We ship internationally from Hong Kong.

1. Order Processing

Ready-to-Ship Items

Ready-to-ship products are normally processed within 2–5 business days after payment confirmation.

Processing time does not include shipping transit time.

Made-to-Order Jewelry

Our made-to-order jewelry is prepared specifically for each order.

Production normally takes approximately 3–4 weeks before dispatch.

This production period is separate from shipping transit time.

Production estimates may vary depending on design complexity, material availability, and production schedules.

2. Shipping Destination

SOLARA ORO ships internationally from Hong Kong.

We offer worldwide shipping to destinations supported by our shipping providers.

Shipping availability may vary depending on the destination and applicable import restrictions.

3. Estimated Delivery Times

After dispatch, estimated international shipping times are:

  • United States and Europe: Approximately 7–14 business days.
  • Asia-Pacific: Approximately 5–12 business days.
  • Other international destinations: Approximately 10–20 business days.

These estimates do not include processing or made-to-order production time.

Actual delivery times may vary due to customs clearance, local delivery conditions, public holidays, weather, or circumstances outside our reasonable control.

Delivery estimates are not guaranteed delivery dates and do not affect any rights customers may have under applicable consumer protection laws.

4. Shipping Costs

SOLARA ORO offers free worldwide standard shipping on orders of US$70 or more.

For orders below US$70, applicable shipping charges will be displayed at checkout.

Any shipping promotions or special offers will be subject to the terms displayed at the time of purchase.

5. Order Tracking

Where tracking is available, customers will receive a shipping confirmation email with tracking information after their order has been dispatched.

Please allow time for the shipping provider to update its tracking system.

For tracking enquiries, contact solaraoro0913@gmail.com.

6. Customs, Duties and Import Taxes

International orders may be subject to customs duties, import taxes, or other charges imposed by the destination country.

Unless otherwise stated at checkout, these charges are not included in the product price or shipping fee and are the customer's responsibility.

Customs procedures and charges vary by country. Please check your local import requirements before ordering.

Nothing in this section limits any mandatory consumer rights or legal obligations that apply to your purchase.

7. Bespoke and Custom-Made Orders

Made-to-order jewelry generally requires approximately 3–4 weeks of production before dispatch from Hong Kong.

Shipping transit time is additional.

Made-to-Order Cancellations

You may cancel a standard made-to-order order free of charge within 24 hours of placing it.

No administration fee applies.

After 24 hours, cancellation requests will be reviewed according to the order's production status and applicable law.

This complimentary 24-hour cancellation window does not affect any statutory consumer rights.

Standard catalog made-to-order jewelry is not automatically excluded from applicable statutory cancellation rights solely because it is produced after an order is placed.

Products genuinely made to an individual's specifications or clearly personalized may be subject to different cancellation conditions where permitted by law.

For full cancellation and return details, please refer to our Refund Policy.

8. Shipping Delays

We aim to process and dispatch orders within the estimated timeframes stated above.

However, delays may occasionally occur due to:

  • Customs inspections or clearance procedures.
  • International transportation disruptions.
  • Public holidays.
  • Severe weather.
  • Shipping provider delays.
  • Unexpected production or supply issues.

If we become aware of a significant delay affecting your order, we will make reasonable efforts to notify you.

Nothing in this policy removes or limits your statutory rights concerning delayed or undelivered goods.

9. Incorrect Shipping Information

Please ensure your shipping address and contact details are accurate before completing your purchase.

If you notice an error, contact us as soon as possible at solaraoro0913@gmail.com.

We will try to accommodate address corrections before dispatch. Once an order has been shipped, changes may not be possible.

If a parcel is returned because of an incorrect or incomplete address supplied by the customer, we will contact you to discuss the available options and any applicable additional shipping costs.

Any charges will be subject to applicable consumer protection laws.

10. Lost or Damaged Shipments

If your order arrives damaged, or you believe your parcel has been lost during delivery, please contact us.

Email: solaraoro0913@gmail.com

Include your order number and relevant details. Where available, please provide photographs of damaged packaging or products.

We will investigate the issue with the shipping provider and arrange an appropriate resolution in accordance with applicable consumer protection laws.

Nothing in this policy transfers responsibility for goods to customers earlier than permitted by applicable law.

11. Returns and Refunds

Returns are handled according to our Refund Policy.

Eligible items may be returned within 14 days after delivery under our standard return policy.

For ordinary returns, customers are responsible for return shipping costs.

Returns are sent to Hong Kong. The exact return address and instructions will be provided after contacting SOLARA ORO.

Where we are responsible for an incorrect, defective, or damaged item, we will cover reasonable return shipping costs in accordance with applicable law.

For qualifying UK and EU purchases, additional statutory cancellation and refund rights may apply.

Please review our complete Refund Policy.

12. Contact Us

For shipping enquiries, order tracking, or delivery assistance, please contact:

SOLARA ORO
Hong Kong
Email: solaraoro0913@gmail.com
Website: https://solaraoro.com